

In July 2024, a single faulty software update from CrowdStrike brought down airlines, hospitals, and banks worldwide, costing the global economy close to $10 billion in just one day. This wasn't a cyberattack or natural disaster. It was a routine security update that exposed how fragile our interconnected business operations have become.
2025 had its share of hard hits on operational resiliency, presenting companies and consumers around the world with a terrifying scenario involving one of the world’s most reliable companies.
The CrowdStrike incident joined a growing list of operational failures that defined 2024 and 2025: Change Healthcare's $872 million cyberattack, widespread supply chain disruptions from Red Sea shipping crises, the October 2025 AWS outage that sent down a broad range of online services, including financial, food delivery, streaming and social media platforms, and countless smaller incidents collectively cost businesses trillions of dollars. These weren't one-off failures — they were symptoms of a rapidly evolving risk landscape that traditional operational risk management frameworks struggle to address.
As we prepare for 2026, the stakes have never been higher. Adoption of AI, climate change acceleration, and geopolitical tensions are creating new categories of operational risk that didn't exist just five years ago. The companies that survive and thrive will be those that can anticipate, prevent, and rapidly recover from operational disruptions.
What will make 2026 different is the speed and scale at which operational risks can materialize. The AWS outage demonstrated how a single point of failure could instantly impact nearly every cloud-based company and service worldwide. Similarly, the Change Healthcare attack didn't just affect one company; it disrupted prescription processing for patients across America for weeks.
This interconnectedness creates what risk management experts call "systemic operational risk", where failures in one organization or system can trigger cascading effects across entire industries or regions. Understanding and managing these interdependencies is now critical for any comprehensive operational risk management strategy.
Twenty years ago, operational risk was largely contained within organizational boundaries. A process failure affected one department. A system outage impacted one location. Human error had a limited scope. Today's operational risks cascade across networks, industries, and continents in minutes.
Consider how the traditional four pillars of operational risk have evolved:
People: Your workforce now includes remote employees across multiple time zones, gig economy contractors, AI-augmented roles, and critical dependencies on individuals with highly specialized skills that may be impossible to replace quickly.
Processes: Business processes now span multiple cloud platforms, integrate with dozens of third-party systems, rely on automated decision-making, and must comply with an ever-changing web of international regulations.
Systems: Your technology stack includes legacy systems, cloud infrastructure, mobile applications, IoT devices, AI models, and APIs that connect to hundreds of external services, each representing a potential point of failure.
External events: Beyond traditional concerns like natural disasters, modern businesses face cyber warfare, supply chain weaponization, rapid regulatory changes, social media-driven reputation crises, and climate events that are becoming more frequent and severe.
Modern operational risk management must account for several new risk categories that barely existed a decade ago. Here is an excerpt from Allianz’s Risk Barometer for 2025:

Source: Allianz
In summary – and our assessment – the top operational risks for 2026 and beyond will broadly fall into one of these categories:
Digital ecosystem risk: Your organization's dependence on cloud providers, SaaS platforms, APIs, and digital supply chains creates vulnerabilities that extend far beyond your direct control.
Artificial Intelligence risk: As businesses increasingly rely on AI for decision-making, new risks emerge around algorithmic bias, model drift, training data quality, and the potential for AI systems to make catastrophic errors at scale.
Climate operational risk: Extreme weather events are no longer rare exceptions but regular occurrences that businesses must plan for, and often in unpredictable locations previously deemed safe. These events affect not just physical assets but also employee availability, supplier operations, and customer demand patterns.
Supply chain and other business disruptions: As companies operate in an interconnected global economy, a single disruption in a critical node — whether a port closure, semiconductor shortage, logistics breakdown, or a political upheaval — can cascade through entire industries, exposing the fragility of just-in-time inventory systems and concentrated supplier dependencies.
As operational risks become more complex and interconnected, prevention strategies must evolve beyond traditional approaches. Here are the advanced frameworks that leading organizations are implementing to stay ahead of emerging risks.
Implement comprehensive zero-trust frameworks that assume no system or user can be trusted by default:
Healthcare-specific cybersecurity frameworks:
Prioritize patient care continuity and safety:
Maintain compliance even during operational disruptions:
Establish comprehensive governance for AI systems:
Model validation and testing protocols
Maintain human oversight over AI systems:
Develop comprehensive climate risk assessments and scenario plans:
Invest in physical resilience: infrastructure that can withstand climate impacts:
Align insurance coverage with evolving climate risks:
Develop comprehensive supplier diversification strategies:
Build systematic approaches to evaluating geopolitical risks:
Create flexible logistics networks that can adapt to disruptions
Balance cost efficiency with resilience:
The good news? As the operational risks have become more complex and interconnected, so has the technology followed. Here are the advanced tools and frameworks that leading organizations are implementing to stay ahead of emerging risks:
Artificial intelligence is transforming risk management from reactive to predictive, enabling organizations to identify and address operational risks before they materialize.
Modern AI systems can analyze vast amounts of operational data to predict where failures are likely to occur:
AI-powered risk monitoring can watch for risk indicators 24/7 across all business operations:
There are, of course, implementation considerations. Successfully deploying AI for risk management requires careful planning:
Rather than trying to prevent all operational failures, resilience-by-design focuses on building systems that can continue operating despite failures.
Antifragile systems don't just survive disruptions — they get stronger from them:
Regular stress testing helps identify vulnerabilities before they're exposed to real events:
Technology and processes are only as strong as the people who operate them. Building operational resilience requires creating cultures that support good risk management.
Risk culture in remote and hybrid environments: Distributed workforces create new challenges for risk culture that require intentional effort to overcome. Organizations must establish clear communication channels for reporting risks and incidents while creating virtual "safety moments" in team meetings to discuss operational risks.
It's essential to ensure remote workers understand their roles in risk management and have clear processes and channels for fulfilling those roles. Above all, fostering psychological safety is critical so employees feel comfortable reporting mistakes without fear of reprisal.
Employee engagement in risk management: Organizations should create incentive structures that reward proactive risk identification and establish suggestion systems for operational improvements. Recognizing and celebrating employees who prevent incidents reinforces the importance of vigilance and attention to risk. Providing clear escalation paths for risk concerns ensures that potential issues are addressed quickly and effectively before they can escalate into major problems.
Implementing a modern operational risk management program can seem overwhelming, but a phased approach makes it manageable while delivering value early on.
Current State Assessment: Understanding where you are is essential before planning where to go:
Stakeholder Alignment: Success requires buy-in from across the organization:
Technology Evaluation: Assess your technology needs and options:
Quick Wins Identification: Identify improvements that can be implemented quickly:
Framework Deployment: Begin implementing your chosen risk management framework:
Tool Integration: Implement selected technology solutions:
Training Program Launch: Ensure personnel have necessary skills and knowledge:
Initial Monitoring Setup: Begin systematic risk monitoring:
Performance Measurement: Evaluate how well your initial implementation is working:
Process Refinement: Improve procedures based on initial experience:
Advanced Feature Deployment: Implement more sophisticated capabilities:
Continuous Improvement Setup: Establish processes for ongoing enhancement:
As we look beyond 2026, several emerging trends will reshape operational risk management. Organizations that prepare for these changes now will be better positioned to adapt as they arrive.
Quantum computing threats: Quantum computing will eventually render current encryption methods obsolete, creating new cybersecurity and operational risks:
Climate tipping point impacts: Climate science suggests we may reach irreversible tipping points that could create unprecedented operational disruptions:
Geopolitical fragmentation: Increasing international tensions may lead to more fragmented global systems:
Technological singularity considerations: While still theoretical, the potential for artificial general intelligence creates planning challenges. While we wrote about addressing some of this above, consider hiring specialists who can be in charge of following and anticipating AGI trends.
The operational risk landscape has fundamentally changed. The traditional approach of managing risks in isolation, with annual assessments and static controls, is no longer sufficient in our interconnected, rapidly evolving business environment.
The failures of 2024 and 2025 — from CrowdStrike's global outage to the AWS failure — demonstrate that operational risks now cascade across industries and continents in minutes. But they also provide us with lessons about prevention, preparation, and response.
The organizations that will thrive in 2026 and beyond are those that embrace operational risk management as a strategic capability, not just a compliance requirement. They will:
The framework and strategies outlined in this guide provide you with the foundation for modern operational risk management. But remember that this is just the beginning. The most important step is to start—to begin building the capabilities, relationships, and mindsets that will serve you well regardless of what specific risks the future brings.
Your competitors are still using yesterday's risk management approaches for tomorrow's challenges. By implementing the strategies in this guide, you can build sustainable competitive advantages through superior operational resilience.
The question isn't whether new operational risks will emerge, it's whether you'll be ready for them when they do.
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